Privacy Policy

Introduction

This privacy policy explains how brisklynx collects, uses, and protects personal information provided through our website and services. We are committed to protecting your privacy and handling your data responsibly in accordance with UK data protection legislation.

Information We Collect

We collect information that you provide directly to us when using our services:

• Contact details including name and email address when you submit enquiry forms
• Service preferences and property requirements you share during consultations
• Communication records when you correspond with our team
• Website usage data through cookies and analytics tools

How We Use Your Information

We use collected information for the following purposes:

• Responding to your enquiries and providing requested services
• Communicating about properties that match your stated requirements
• Improving our services and website functionality
• Maintaining records of our client interactions and service delivery
• Complying with legal obligations and protecting our legitimate business interests

Legal Basis for Processing

We process personal data under the following legal bases:

• Consent: When you submit forms or agree to receive communications
• Contract performance: When providing services you have requested
• Legitimate interests: For business operations, service improvement, and protecting our interests
• Legal obligation: When required to retain records or comply with regulations

Data Sharing and Disclosure

We do not sell or rent your personal information to third parties. We may share data with:

• Property owners or agents when facilitating viewings or applications on your behalf
• Service providers who assist our business operations, under confidentiality agreements
• Legal or regulatory authorities when required by law

Data Retention

We retain personal information for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law. Client records are typically maintained for seven years following the conclusion of services, after which data is securely deleted.

Your Rights

Under UK data protection law, you have the following rights:

• Access: Request copies of your personal data
• Rectification: Request correction of inaccurate information
• Erasure: Request deletion of your data in certain circumstances
• Restriction: Request limitation of processing in specific situations
• Portability: Receive your data in a structured, commonly used format
• Objection: Object to processing based on legitimate interests
• Withdraw consent: Where processing relies on your consent

To exercise these rights, contact us at [email protected].

Cookies

Our website uses cookies to enhance functionality and analyse usage. You can control cookie preferences through your browser settings. For detailed information, please see our Cookies Policy.

Data Security

We implement appropriate technical and organisational measures to protect personal data against unauthorised access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

Third-Party Links

Our website may contain links to external sites not operated by us. We are not responsible for the privacy practices of third-party websites and encourage you to review their privacy policies.

Changes to This Policy

We may update this privacy policy periodically to reflect changes in our practices or legal requirements. Significant changes will be communicated through our website.

Contact Information

For questions or concerns about this privacy policy or our data practices, contact us at:

Email: [email protected]
Address: 127 Colmore Row, Birmingham, B3 3AG, United Kingdom